- COMMITMENT AND ASSURANCE AT IMPERIAL XCELLENCE-

Customer’s satisfaction is the force that drive us to keep improving and striving to give the best products and services.

All of our products offering are 100% guaranteed to be original and of highest product quality possible with matching and reasonable price. However, in turn of event where some product might failed or not as expected within stipulated warrantied period, please refer to our warranty condition which was tailored to meet customer needs;

• 1-to-1 exchange (within 7-days after receiving the product).

• Full product price refund (within 2 weeks after receiving the product) *
*Platform dependent

• Product repair by authorized service centre and technician (within warranty period).

*Please refer to the terms & condition for warranty.

We also take pride in our fast shipping process whereby all verified product purchase will be processed and ship out within 2 working days!

Thank you for your interest in our product and we hope to do business with you.

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---Product Warranty Detail---

3-Month Warranty by IMPERIAL XCELLENCE on Manufacturing Defects.

We reserve that right to refuse warranty if product has been abused or damaged due to improper care. We may refuse warranty if item was found out to be:

• Water damaged.

• Bending on the chassis.

• Excessive and unnatural wear.

• Overcharging / Lightning strike.

• Sealed broken / Serviced by unauthorized technician.

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